EMC Job Openings For Tech Support Engineers (Freshers / Experienced)-Tech Support Engineer

Company Name:   EMC

Website:                www.india.emc.com

Qualification:         Any Graduate / Post Graduate

Experience:           Freshers / Experienced

Location:                Bangalore

Job Role:               Tech Support Engineer

Job Description:

- Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers.

- Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC’s business operations and the business operations of EMC customers.

- Applies technical support expertise to resolve customer issues.

- Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls.

- Works closely with peers and internal SMEs to increase knowledge and resolve customer issues.

- Identifies and provides resolutions to technical problems.

- Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.

Competencies:

- Ability to work in a high-pressure environment.

- Problem solving skills.

- Troubleshooting skills.

- Exhibits confident behavior.

- Time management skills.

- Ability to work independently.

- Knowledge of job associated database/software/documentation.

- Customer focused.

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