Job Title:Call Recpt/Hlp Desk SupA-INDIA
Full/Part Time: Full-Time
Day to Day Work
This REQ is only for Employee Referral
Call Recpt/Hlp Desk SupA-INDIA (BLR IM SD Supervisor ) (W00826)
THIS ROLE IS AVAILABLE FOR USE ONLY IN INDIA. It is not to be used in any other country. –Complete understanding and application of industry practices, principles, theories, concepts, and standards. Develops/provides solutions to a wide range of problems. Solutions are thorough, practical and consistent with organziation objectives. Work is performed under general direction. May supervise lower skilled/routine workers. Incumbents in this classification are generally responsible for one or more of the following: 1) supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider; 2) supervising employees who deliver remote hardware and software support to resolve basic feature/function questions regarding Off the Shelf (i.e., Microsoft Office applications), client customized enterprise business applications (i.e., PeopleSoft HRMS), or similar areas.
Job Segments: ERP, PeopleSoft, Technology