WNS Recruiting Freshers as Associate officer      

Job Title:

Job Id:38375

Location:Pune

Full/Part Time:Full-Time

Regular/Temporary:Regular

No. of Positions Open:24

Category:Complex Data
Vertical: Telecom (India Business)

Location: Pune

Employment Type: Full-Time

Regular / Temp: Regular

Employee Category: Complex Data

Skill/Special Skills:

Ability to understand issues and provide available resolution
Able to read and interpret things
Team players with a ready disposition to learn.
Flexible to work in night shifts
Learns new applications quickly
Organizes files effectively
Computer literate
Works on keyboards with speed and accuracy
Working knowledge of MS Word, MS Excel
Comfortable in a variety of computer environments
Basic reasoning skills

Highest Education level: Undergraduate/ Graduate

Years of Experience: Fresher’s or min 8 months experience

Job Description and Key accountability:

Responding to customers queries over phone, email.
Adhering to the Standard Operating Procedures specified for the process
Uses step-by-step systematic process to reach decisions
Responsible for working on exceptions generated and provide resolutions within agreed service levels
Respond to queries raised by internal and external customers as required
Maintaining accuracy of information filled in / given to customers
Supports client values and policies
Ensures  all  transactions are managed from end to end

Travel Required: No

Remarks/Additional Information: Need people with prior exposure to Telecom process environment, if possible.

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